Customer Success Engineer

We are looking to expand our team with a full-time Customer Success Engineer responsible for guiding our customers towards maximum value of the Physibel software solutions.


Your tasks:

  • You give software trainings and develop of new training material.
  • You support customers with technical questions and distil the desired software improvements to the development team.
  • You participate in further developing the software documentation for the online ‘Knowledge Base’ (software applications, tutorials, tips for use, etc.).
  • You are involved in research projects and participate actively in new software developments.

Our workplace

Physibel combines a long tradition of international expertise with a mindset for innovation and growth. You work in a small and dedicated company with an international reputation (clients in more than 40 countries). Pleasant office facing Citadelpark, easily accessible by public transport (near Gent Sint-Pieters railway station). Flexible working (including working-from-home) is possible.

Your strengths:

  • Engineering degree with customer-orientated and smooth communication skills.
  • Very good English and preferably French. Dutch and/or German is a plus.
  • Ability to work independently.
  • Strong analytical skills.
  • Experience in the field of thermal building physics and international standardization is a plus.

We offer you:

  • Job with diverse content and final responsibilities.
  • Guidance by experienced colleagues
  • Opportunities to grow within the Customer Success Team and/or adjacent departments (Sales/Marketing or Product Development).
  • Possibility to travel abroad for training and fairs.
  • Competitive salary in line with skills and experience (including 13th month of salary, double holiday pay and extra-legal benefits).
  • Contract for an indefinite period.
  • Possibilities to enrol for continuing education.

Employment: Full-time (part-time is negotiable)

Extra-legal benefits

  • Eco vouchers
  • Bicycle allowance and/or full reimbursement of public transport expenses
  • Hospitalisation insurance
  • Collective pension plan

 Interested? Send your CV and motivation before 31/03.